Orders are generally processed within 1 to 2 business days and delivered within approximately 3 to 5 business days after dispatch.

No. Diwan Mahal does not accept returns for delivered orders. Due to the nature of our personal care products, delivered orders are considered final sale.

Please contact us as soon as possible after receiving your order.

Share your order number, contact details, and clear photographs or videos of the product received. Our team will review the issue and assist you accordingly.

Contact us promptly if your parcel or product appears damaged when received. Please provide photographs or videos of the parcel and product along with your order details so we can review the matter.

Individual skin and hair needs can vary. We recommend reviewing the product information and ingredients before use, especially if you have known sensitivities or allergies.