Terms of service

Effective Date: August 6, 2026

Welcome to Diwan Mahal. These Terms of Service govern your use of diwanmahal.com and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Diwan Mahal

Diwan Mahal is an online private label store offering hair care and skincare products in Pakistan, including organic hair oils, hair care oils, hair serums, and face washes.

Throughout these Terms, the words "we", "us", "our", and "Diwan Mahal" refer to Diwan Mahal.

The words "you" and "customer" refer to any person who accesses our website or places an order with us.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to interfere with the website's operation or security.
  • Submit false or misleading information.
  • Attempt to gain unauthorized access to our systems or accounts.
  • Copy, reproduce, or misuse our website content without permission.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.

However, product images may appear slightly different depending on your device or screen settings.

We reserve the right to:

  • Update product information.
  • Modify product descriptions.
  • Change product prices.
  • Discontinue products.
  • Limit product quantities.
  • Correct errors or inaccuracies on the website.

Product availability may change without prior notice.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is not considered fully confirmed until it has been accepted and processed by Diwan Mahal.

We reserve the right to cancel or decline an order where necessary, including in situations involving:

  • Incorrect or incomplete customer information.
  • Product availability issues.
  • Incorrect pricing or website errors.
  • Suspicious or potentially fraudulent activity.
  • Repeated unsuccessful delivery attempts.
  • Any other circumstances that may prevent us from fulfilling the order.

If we cancel an order for a reason attributable to Diwan Mahal and a payment has already been received, any applicable refund will be handled according to the circumstances of the order.

5. Cash on Delivery

Cash on Delivery is available for eligible orders in Pakistan.

For COD orders, payment is collected when the parcel is delivered.

Customers are responsible for providing accurate contact and delivery information and being available to receive their orders.

We may contact customers to verify an order before dispatch.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD orders.

6. Pricing

All product prices displayed on the website are in Pakistani Rupees unless stated otherwise.

We reserve the right to change prices at any time without prior notice.

If an obvious pricing or technical error occurs on the website, we reserve the right to correct the error and, where necessary, cancel the affected order.

7. Shipping and Delivery

We deliver orders within our available delivery areas in Pakistan.

Delivery times are estimates and may vary depending on the customer's location, courier operations, weather, public holidays, unforeseen circumstances, or other factors outside our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's operational procedures.

For more information, please review our Shipping Policy.

8. Order Cancellation

Customers should contact Diwan Mahal as soon as possible if they wish to request cancellation of an order.

Cancellation may not be possible once an order has been processed, packed, or dispatched.

For complete details, please refer to our Order Cancellation Policy.

9. Returns and Refunds

Due to the nature of our personal care and beauty products, Diwan Mahal does not accept returns and does not provide refunds for delivered orders, subject to any applicable consumer rights or specific resolution approved by Diwan Mahal.

Returns are not accepted for reasons including:

  • Change of mind.
  • Personal preference.
  • Incorrect product selection.
  • Incorrect product ordered by the customer.
  • Products that have been opened or used.

If you receive an incorrect or visibly damaged order, please contact us promptly so that we can review the issue.

For complete details, please refer to our Return & Refund Policy.

10. Product Use and Customer Responsibility

Customers are responsible for reading the product information, directions, precautions, and usage instructions provided with or on the product before use.

Personal care and skincare products may not produce identical results for every individual.

Customers should use products only as directed and discontinue use if they experience an unexpected reaction or discomfort.

Diwan Mahal does not guarantee specific personal, cosmetic, hair, or skincare results from the use of any product.

Our product information is intended for general product and usage guidance and should not be considered medical advice.

11. Intellectual Property

All content available on diwanmahal.pk, including but not limited to:

  • Brand name
  • Logo
  • Product images
  • Graphics
  • Text
  • Product descriptions
  • Website design
  • Videos
  • Other original content

is owned by or licensed to Diwan Mahal unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other service providers.

These services may operate under their own terms and privacy policies.

Diwan Mahal is not responsible for the independent policies, systems, or actions of third-party service providers.

13. Limitation of Liability

To the extent permitted by applicable law, Diwan Mahal will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, website interruptions, technical failures, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, technical updates, security reasons, or other operational requirements.

15. Changes to These Terms

Diwan Mahal may update these Terms of Service from time to time.

Any changes will be published on this page with an updated effective date.

Your continued use of the website after changes are published means that you accept the updated Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be subject to the jurisdiction of the appropriate courts and authorities under applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Diwan Mahal
Depalpur, Pakistan

Phone: +92 315 7204183
Email: diwanmahal.official@gmail.com

Website: diwanmahal.com