Frequently Asked Questions
Diwan Mahal is an organic personal care brand offering hair and skincare essentials, including organic hair oils, hair fall care oils, hair serums, and face washes.
We offer nationwide delivery across Pakistan, subject to courier availability in your area.
Yes. Diwan Mahal offers free nationwide delivery on all orders.
Orders are generally processed within 1 to 2 business days and delivered within approximately 3 to 5 business days after dispatch.
We primarily use PostEx and may use other local courier services when required.
We currently offer Cash on Delivery (COD). You can pay for your order when it is delivered.
Yes. Our team may contact you to confirm your order or delivery details. Please provide an active phone number when placing your order.
Choose your preferred product, add it to your cart, proceed to checkout, and provide your correct name, phone number, and complete delivery address.
You can request cancellation before your order is dispatched. Please contact us as soon as possible after placing your order.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
No. Diwan Mahal does not accept returns for delivered orders. Due to the nature of our personal care products, delivered orders are considered final sale.
Refunds are generally not available for delivered orders.
If you receive an incorrect or damaged product, please contact us promptly with your order details and clear photographs or videos. We will review the issue and determine the appropriate resolution.
Please contact us as soon as possible after receiving your order.
Share your order number, contact details, and clear photographs or videos of the product received. Our team will review the issue and assist you accordingly.
Contact us promptly if your parcel or product appears damaged when received. Please provide photographs or videos of the parcel and product along with your order details so we can review the matter.
Usage instructions vary by product. Always follow the instructions provided on the relevant product page or product packaging.
Personal care experiences can vary from person to person. Results depend on several individual factors, including consistency and how a product is used.
Diwan Mahal does not guarantee a specific timeframe or specific results.
Individual skin and hair needs can vary. We recommend reviewing the product information and ingredients before use, especially if you have known sensitivities or allergies.
For questions, complaints, or suggestions, you can contact us through:
WhatsApp: +92 315 7204183
Email: diwanmahal.official@gmail.com
Customer Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM
